Terms of Service
Artwork Rights Ownership Guidelines
The exclusive ownership of artwork rights is retained by Facts and Fineliners, even after a purchase. This encompasses originals, commissions, prints, and any present or potential reproductions. Acquiring any item, whether it's an original piece or not, does not confer the right to create an NFT from it, print and distribute it, or reproduce it for profit or any other purpose.
Collectors are prohibited from reproducing the artwork in any manner without obtaining explicit written consent from the artist.
Sharing images of purchased items on social media is encouraged and does not violate this provision.
Shipping Policy
The Facts and Fineliners team is a small, dedicated group committed to processing and shipping your orders promptly.
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We know accidents happen so If you need to change your shipping address, please notify us within 24 hours of your purchase to ensure a successful redirection.
Once we have processed your order through The Print Space, we are unable to modify the address. Please reach out to us through our contact page as soon as possible.
Facts and Fineliners cannot be held responsible for undelivered packages resulting from incorrect shipping addresses provided by the customer. Therefore, please ensure that you enter complete and accurate mailing addresses during the checkout process.
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Returns and Refunds
We understand that issues with your order can be disappointing, and we're here to assist you. If something goes amiss or if your item doesn't meet your expectations, we're committed to making it right. Here's an overview of our return policies for each product category:
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Damage & significant delays
In the unlikely event the product arrives to you damaged, The Print Space, who fulfil our orders, will send a replacement free of charge. To arrange this please contact us at lee@factsandfineliners.co.uk and we will arrange this for you.
The Print Space will only offer refunds on damaged products if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded).
What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.
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Other returns
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If colour accuracy is a concern, we recommend viewing the item from multiple devices, such as desktops or iPhones.
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If you change your mind you can return your item for a full refund. As we make everything to order, we do not offer a free return service, meaning we will not cover the delivery costs of the return. For this reason, we always ask you to choose carefully before buying. Once we have received and inspected the items, a refund will be issued within 5 working days.
Returned items must be in their original condition or they will not be accepted. Contact us within 14 days of receiving your item with your order number and a detailed description of the issue. Items must be returned to us within 28 days for a full refund.
Fine art prints are delicate, and our quality control and hygiene standards are stringent. Most prints cannot be resold upon return. Only unhandled prints in their original packaging are eligible for return. If returned prints are found unsuitable for any reason upon inspection, we reserve the right to deny a refund.
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Liability
Once collectors have received their items, we kindly ask for your understanding that we do not carry liability for any issues that may arise.
We are unable to offer refunds, exchanges, replacements, or compensation for any damage resulting from mishandling by customers, such as accidental smudging of the white area, unintentional tears in fine art prints, or damage to the artwork.
We sincerely encourage you to thoroughly read and consider the product descriptions. Our aim is to ensure your complete satisfaction, and we kindly request that customers take a moment to review the information provided in the product description before making a purchase. Your understanding and attention to these details are greatly appreciated.